Shipping policy

📦Processing & Shipping Policy

Welcome to Light and Letter Co.! We're so glad you're here. Below you'll find all the details about how and when your order will be processed and shipped.

⏱ Processing Time

All orders are processed within 48 to 72 business hours (Monday–Friday, excluding holidays).
Please keep in mind:

  • Orders placed after 4 PM will begin processing the next business day.
  • During sales or busy seasons, processing may take a little longer—but we’ll always keep you updated.

🚚 Shipping Methods

We ship all orders via USPS or UPS, choosing the most efficient option based on your location and package size.
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Standard Shipping (USPS/UPS): 3–7 business days
Expedited Shipping: Available at checkout for an additional fee. Estimated delivery time: 1–3 business days after processing.

📬 Note: Shipping time does not include our processing time of 48–72 business hours.

📍 Local Delivery & Pickup

We currently offer local delivery and free local pickup for customers in select areas.

Local Delivery:

  • Available within [insert delivery radius or ZIP codes here].
  • Flat-rate fee: [insert fee if applicable].
  • Delivered within 1–2 business days after order is processed.

Local Pickup:

  • Available in [insert city or pickup location].
  • We’ll notify you via email when your order is ready.
  • Pickup hours: [insert pickup days/times].

💳 Shipping Rates

Shipping costs are automatically calculated at checkout based on your order weight, destination, and chosen shipping method.
We also run free shipping promotions from time to time—join our email list so you don’t miss out!

🚫 Incorrect Addresses & Delivery Issues

Please ensure your shipping address is accurate before placing your order.
We are not responsible for delays, lost packages, or return shipping due to incorrect or incomplete addresses. If your package is returned, we’ll reach out to arrange reshipment (additional shipping fees may apply).